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Terms of Service: Due to the custom nature of our products, we do not accept returns or issue refunds. All items are printed on demand once they are ordered. If there is an error with your order (being that it is different than the proofs provided on the website or via email) we will issue a complimentary reprint. If you are planning for a specific event, please allow 2 weeks for optimal turn-around time. We do offer expedited production and shipping upon request.